Fleet-Service Performance Scorecard

Score yourself before your customer does

Fleets rarely fire a shop over one bad repair. They leave after months of quiet frustration - surprise invoices, trucks down too long, the same repair coming back - and at renewal they grade you on a vendor scorecard you never saw. The shops that keep the contract show up every month with their own numbers, run the review, and pre-empt the score. This tool grades your fleet-service performance the way a fleet customer would, flags the metric most likely to cost you the account, and hands you the Fleet Retention Kit to fix it and win the renewal.

Know your renewal riskSee the one metric most likely to lose you the account - before the fleet does.

The score they keep on youUptime, first-time fix, comebacks, billing - the numbers fleets actually grade vendors on.

The Fleet Retention KitA monthly service scorecard, a quarterly QBR deck, and a renewal + price-increase playbook.

The Scorecard

Grade your fleet-service performance

Six honest questions - answer for a typical month with your fleet customers. Estimates are fine; you'll get a letter grade and the metric putting the contract most at risk.

1. On-time PM completion - of the scheduled preventive-maintenance services you owe, how many hit the due date?

95%+Almost never late

85-95%Usually on time

70-85%Slipping

Under 70%Often behind

2. First-time fix - how often is a fleet truck fixed right the first time, no second visit for the same issue?

90%+Almost always

75-90%Usually

~half to 2/3Hit or miss

Often a redoFrequent repeats

3. Turnaround - when a fleet truck comes in for a routine repair, how fast is it back in service?

Same day / <6hFast

Within 24hNext-day

1-2 daysSlower

3+ daysDown too long

4. Comebacks - how often does a repair return for the same problem within 30 days?

Rarely (<3%)Root-cause fixes

Occasionally (~5%)Some

Fairly often (~10%)A pattern

Too oftenChronic

5. Invoices - how often does a fleet customer question or dispute one of your invoices?

Never / rarelyClean + predictable

A few times a yearOccasional

Most monthsRecurring friction

ConstantlyEvery invoice a fight

6. Proactive reporting - how often do you hand the fleet a service summary or scorecard, before they ask?

Every monthAlways

QuarterlyAt the QBR

Only when askedReactive

NeverThey're in the dark

Your fleet-service scorecard

A self-assessment against common industry targets - not an official benchmark. Set your real targets in the SLA, and anchor anything you present to the fleet to your own trend or TMC/FleetNet benchmarking. This is a starting point for the conversation, not a grade the fleet issued.

Unlock your full scorecard + get the Fleet Retention Kit

See every metric graded, the fix for your biggest renewal risk, and get the editable monthly scorecard, the quarterly QBR deck, and the renewal + price-increase playbook.

No spam. Built for mobile diesel & heavy-equipment shops that run fleet contracts.

At renewal, your fleet is grading you.

Score yourself before your customer does

Grade your fleet-service performance

Unlock your full scorecard + get the Fleet Retention Kit